Connecting services
Exploring how public services can move beyond silos to better reflect the complexity of people’s lives.
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This is Part 1 of “What Lies Beneath”, a five-part public service “thriller” series exploring administrative truth: what it is, how it works, where it breaks down, and what better-designed systems could look like for people and public servants. Read the intro here. Scott is 44*. He has worked in construction for twenty years, most…
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Hello! Glad you found Un/Stated. I’m launching a new 5-part essay series called: “Administrative Truth: What Lies Beneath”. Sounds like a public service thriller, right? Maybe it is. (PS. Part 1 is online now!) The Moment From a citizen perspective we’ve all been there. You try and get a government service that you think you…